The good news is that 71% of British consumers regularly buy fashion and accessories online, compared with 73% of Americans and 62% of Australians, according to this survey.
What's striking though is the continuing gap in expectations between British consumers and retailers regarding shipping. In particular 86% of consumers would like a specified timeslot for delivery, something only 27% of retailers are offering. Also, less than 50% of retailers offer click & collect, something 88% of British consumers want. I sense an unmet need.
Today, due to ever-changing consumer expectations, it’s imperative your back-end operations, such as logistics and fulfilment, are ahead of the game in this competitive world. This infographic from Temando, a multi-carrier shipping platform, explores the current state of shipping in British commerce, highlighting the opportunities currently available to drive real value.